1. Terms of Contract
1.1. Purpose: The following General Terms and Conditions (GTC) serve as the legal basis for all business relationships between MA people GmbH (hereinafter referred to as MAp) and customers regarding physical and digital products through all channels provided by MAp, e.g. The Sustainable Hotel Online Shop.
2. Registration
2.1. Each order requires prior registration as a customer. Multiple registrations are not permitted. Upon successful completion of the registration process, the customer is admitted to the system.
2.2. The admission can be revoked at any time. In this case MAp is entitled to immediately block and delete the user name and the corresponding password.
3. Conclusion of the Contract
3.1. The presentation of the assortment of MAp is not an offer to conclude a purchase contract with the customer. It is not binding.
3.2. By sending an order via the Internet, the customer makes a binding offer to conclude a purchase contract. The customer receives a confirmation of receipt of the order by e-mail (order receipt confirmation). This order confirmation does not represent an acceptance of the offer, but is only intended to inform the customer that the order has been received by MAp.
3.3. A purchase contract for physical products is concluded when MAp accepts the offer of the customer by shipping the ordered product or confirming the shipment with a second e-mail (shipping confirmation).
3.4. The acceptance of the purchase contract for the use of downloads occurs with the provision of the download link in "Your Files" in the online store.
4. Price, Due Date, Payment
4.1. All prices are in CHF (Swiss Francs) and include the statutory value added tax.
4.2. The prices include only the products mentioned in the offer.
4.3. MAp reserves the right to adjust prices at any time due to changing circumstances.
4.4. MAp accepts only the payment methods displayed during the ordering process of the customer.
4.5. The goods remain the property of MAP until full payment. Any change of address shall be notified by the customer without being requested to do so.
5. Warranty
5.1. If the delivered goods are defective at the time of transfer of risk, e.g. due to a manufacturer's defect, or if there is a wrong delivery or an incomplete delivery, MAp shall, at its option, deliver a replacement or cancel the purchase and refund the purchase price to the customer. The same applies to incomplete or defective downloads of PDFs and digital products.
5.2. MAp refunds the postage of the return in case of wrong delivery or delivery of defective goods.
5.3. The warranty claim of the customer expires if he/she does not report the defect or the wrong delivery immediately after receipt of the goods or immediately after making them available for download by e-mail (onwards [at] MAp-consultancy.com).
6. Liability
6.1. If MAp is sued by third parties in the context of the performance of the contract, MAp shall be held harmless by the customer, unless and insofar as the damage was not caused by MAp grossly negligent or intentional and is not already covered by benefits of a liability insurance.
6.2. The ordered products may only be used for the agreed and intended use.
7. Data Protection
7.1. The customers agree that MAp stores personal data of the customers and, if necessary, transmits them to third parties in order to achieve the objective of the contract.
7.2. Data from orders (current, historical) including e-mail addresses may be used for marketing purposes.
7.3. MAp undertakes to treat the personal data of customers in accordance with the data protection laws of Switzerland. For details, please refer to the separate privacy policy.
8. Copyright for Downloads
8.1. The downloads are protected by copyright. The customer receives the simple, non-exclusive, non-transferable and non-sublicensable right to use the titles offered exclusively for personal use in accordance with copyright law in the manner offered in each case.
8.2. The customer is permitted to download downloads once and to save them exclusively for personal use on end devices of his/her choice. Furthermore, it is not permitted to change the content or editorial content of downloads in any way or to use modified versions, to copy them for third parties, to make them publicly accessible or to forward them, to post them on the Internet or in other networks against payment or free of charge, to imitate them, to print them, to resell them or to use them for commercial purposes.
8.3. As far as possible, MAp shall enable the customer to make further downloads after the first complete download (re-downloads); however, there is no entitlement to this. MAp is entitled to change, interrupt or discontinue the possibility of downloading at any time, temporarily or permanently. Furthermore, MAp shall be entitled to delete individual downloads from the customer's account if there is an important reason for doing so, in particular in the event of disputes about possible infringements of rights. The possibility of deletion does not apply to downloads that are already stored on the customer's own storage location, e.g. his/her PC, after the customer has downloaded them.
8.4. Downloads may be individually marked with digital watermarks so that the original purchaser can be identified and traced in the event of misuse. Downloads may also be protected against illegal copying by means of DRM protection (Adobe Digital Rights Management). The use of these downloads via the customer's terminal device(s) is only possible via the respective Adobe ID stored on the customer's terminal device(s).
9. Right of Return for Downloads
9.1. In the case of digital products, no exchange, return or revocation is possible after the purchase process. By sending the order, you acknowledge that the execution of the contract (delivery/download) will begin before the expiry of the revocation period and that your right of revocation expires with the beginning of the complete execution of the contract.
10. Applicable Law and Place of Jurisdiction
10.1. Swiss law shall apply to business relations between MAp and its customers. The place of jurisdiction shall be Zurich. With a view to fair cooperation, both parties shall endeavour to settle any disputes amicably.
